Privacy Policy
Who We Are
This website is operated by Big Fish Rentals & Services LLC, a Texas limited liability company located at 8705 N County Rd W, Odessa, TX 79764. This policy explains what information we collect through this website, why we collect it and what we do with it.
Information We Collect
We collect only what you give us through the contact form on this site. The form asks for:
- Full name (required)
- Phone number (required)
- Email address (required)
- Business name (optional)
- Service needed (required)
- Additional details about your project (optional)
We do not create user accounts, store passwords or collect payment information through this website.
How We Use Your Information
We use the information you submit to:
- Respond to your inquiry
- Schedule and coordinate service if you become a customer
- Send SMS text messages and emails related to your request
We do not sell, rent or share your personal information with third parties for marketing purposes.
SMS and Email Communications
When you submit the contact form and check the consent box, you agree to receive SMS text messages and emails from Big Fish Rentals & Services LLC. These messages are related to your inquiry, scheduling and service updates. They are not promotional.
- Message and data rates may apply
- Message frequency varies based on your inquiry and service needs
- Reply STOP to any text message to opt out of SMS
- Reply "unsubscribe" to any email or contact us directly to opt out of emails
Opting out of messages does not cancel any service agreement already in place. You can always reach us by phone at (432) 530-1948 instead.
Third-Party Services
This site uses the following third-party services:
- A hosted contact form provided by a third-party platform, which processes and stores your form submissions on our behalf
- Cloudflare Stream for video hosting on the home page
These providers may collect technical data (such as IP addresses and browser type) as part of delivering their services. We do not control their data practices. We encourage you to review their privacy policies separately.
Cookies and Tracking
This website does not use analytics tracking, advertising pixels or marketing cookies. The third-party services embedded on this site (the contact form and the video player) may set their own cookies as part of normal operation. We do not control those cookies.
Data Retention
We keep the information you submit through the contact form for as long as needed to respond to your inquiry and, if you become a customer, for the duration of our business relationship and any period required by applicable law. You can request deletion of your information at any time by contacting us.
Your Rights
You may contact us at any time to:
- Ask what information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS or email communications
To make any of these requests, call (432) 530-1948 or email sales@bigfishrentalstx.com.
Children's Privacy
This website is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has submitted information through our form, contact us and we will delete it.
Changes to This Policy
We may update this policy at any time. Changes take effect when posted to this page. The "last updated" date at the top reflects the most recent revision.
Contact
Questions about this policy can be directed to:
Big Fish Rentals & Services LLC 8705 N County Rd W, Odessa, TX 79764 (432) 530-1948 sales@bigfishrentalstx.com